Shipping policy

As we are part of the small business community, we are proud to offer international shipping services that currently operate in over 200 countries and islands world wide.

Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

 

How Do You Ship Packages?

 

Packages from our warehouse will be shipped depending on the weight and size of the product.

Do You Ship Worldwide?

 

Yes. We provide shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you. See "Shipping Location Terms" Lower.

What About Customs?

 

We will cover any customs fees associated with the shipment of our products. When you purchase our items, you can rest assured that the packages will be shipped to you without any additional customs charges. We have taken care of all customs-related matters to ensure a smooth delivery process to your country.

How Long Does Shipping Take?

 

Shipping time varies by location. These are our estimates:

Location* Estimated Shipping Time

Worldwide Shipping: 4-7

 

 

Do You Provide Tracking Information?

 

Yes, you will receive an email as soon as your order ships that contains your personal tracking information. If you haven’t received tracking info within 5 days, please contact us.

My Tracking Says “no information available at the moment”?

 

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will My Items Be Sent In One Package?

 

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

 

If you have any other questions, please contact us at hello@kilostrend.com and we will do our best to help you out!